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Canon C300 Mark II: New firmware fixes skipped frames in slow motion recording

Friday, November 06, 2015 4:35 PM

Canon C300 Mark II 4K camera

Canon has released a firmware update which corrects issues with the slow motion function of the Canon EOS C300 Mark II camera, which some users have encountered.

Download Canon C300 Mark II firmware update

Last month Canon confirmed that some models of the C300 Mark II may have an issue with skipped frames in footage recorded in slow motion.

Not all cameras were impacted by this issue, nor are all slow motion modes affected. Footage recorded in slow motion in Slow & Fast Motion Recording Mode, in 4K and 2K/HD, and at all frame rates, may have skipped frames. This phenomenon does not occur for slow motion recording at 2K/HD recording at 59.94P & 50.00P frame rates.

All new stock will ship with the updated firmware.

To check the version of the firmware on the camera, access [System Setup] on the menu, by pressing the MENU button, then selecting [System Setup] → [Firmware] → [Camera].

Canon C300 Mark II menu: firmware version

If you have any concerns about your Canon C300 Mark II, or need assistance with updating the firmware, please do not hesitate to contact us by calling 020 8594 3336. As a Canon Pro Partner, we can offer you the support you need. You can also find more information on the Canon website.

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